Jobs at The Moore Center

The Moore Center is one of New Hampshire’s largest human services organizations, providing services to over 2,000 individuals with intellectual and developmental disabilities and acquired brain disorders, as well as award-winning, innovative programs for children and senior citizens. 

Come Grow With Us!

We offer a wide range of employment opportunities, competitive wages, and a comprehensive, competitive benefits package with all full-time positions. We’re also committed to our employees’ professional growth. Our on-going training and development programs enable employees to build careers while constantly improving the ways in which we serve our clients. 

No Experience Required!

Several of our positions offer a great opportunity to begin a new career in human services. We offer extensive training, which enables candidates to get in at the ground level and advance within our organization. Many of Direct Support Provider positions fall into this category. In addition to the introductory training, we offer free access to over 360 online courses to help build your career and resume. 

Diversity

Diversity broadens perspective and enriches experiences, lending important depth and dimension to our lives. As such, it is one of our core values. We value and respect differences among all individuals. The Moore Center is an equal opportunity employer. 

If you have any questions about employment or a specific career opportunity please contact Human Resources here to ensure you get a prompt response.

Here are our current job openings:

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Client Specific DSP-FDS-(EP)

McGregor Street Posted: Dec 23, 2025
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M-F 8:00-3:30  37.5 hours/week.(preferred but can be flexible)

Pay: $22/hr. plus up 250 miles a week reimbursement.

Benefits are available

Matthew is an engaging, energetic 33 year old male seeking support in his daily routine out in the community. This would require picking Matthew up at this home in the morning and transporting him to a variety of locations and scheduled activities throughout the day, returning home in the afternoon.  Matthew enjoys activities such as walking on local trails, horseback riding, swimming and exercising at the YMCA, visiting animal farms, visiting local libraries, and making small purchases in the community. 

  • client is able to walk, feed himself, and use the bathroom with minimal assistance.
  • Client is unable to follow safety rules, prepare food, hygiene care, read/write.
  • Mostly happy and loving but can be impulsive or angry when tired, hungry, or over stimulated.

Requirements

Kind, Firm but soft spoken, DSP experience preferred, Energetic, Sense of humor, Loving Disposition, Experience with challenging behaviors, Patient, Ability to engage in client's preferred physical activities, able to diffuse mild physical aggression. 

  • Access to reliable transportation and adequate auto insurance
  • Prior experience working for individuals with developmental disabilities (Preferred)
  • Ability to work together with client to complete organizational tasks
  • Ability to carry out individual service goals and communication goals
  • Assistance with transportation if needed to Dr. appointments and errands
  • Documentation of services
  • Consistent contact with Case Manager in re: to program activities
  •  Demonstrate a commitment to the Moore Center’s values   
  •  Comply with all state, agency and department policies and procedures   
  •  Assist individuals in community, vocational, and residential settings   
  •  Provide personal care and behavioral support, including but not limited to physical assistance  
  •  Maintain professional demeanor in emotionally charged situations   
  •  Demonstrate flexibility with changes in job, schedule and duties 

 All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to  maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel  and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining personal auto insurance of $100,000/300,000.   

Apply Now

DSS - DIRECT SUPPORT PROFESSIONAL

Day Program fulltime, parttime Eddy Road Posted: Dec 23, 2025
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Job description

Apply now and a recruiter will be in touch to discuss the best fit for you within our organization.

Do you have a passion for helping others? Whether you're looking for a fun summer job or a new career, look no further! We offer rewarding jobs with growth opportunities for all employees.

No experience necessary. We offer a comprehensive training program to get you started on a career in human services.

What is the average day like? You'll be driving 1 to 3 clients to daily activities within Manchester City limits. These activities include, but are not limited to bowling, the mall, the bookstore or a daily class. You will also be helping your client/clients obtain life skills and achieve their goals.

If this all sounds exciting to you, then apply now!

Available Shifts:

  • Full Time Day Shift/Part-Time Day Shift
  • Monday - Friday 7:30am - 3:00 pm, 8 am to - 3:30 pm (37.50 hours per week)

PAY: $18-$20/hr.

Benefits:

The Moore Center offers a comprehensive benefits package!!!

  • 403 (b) matching (after 1 year)
  • Dental and Vision Insurance
  • Health Insurance
  • Flexible schedule
  • Life insurance
  • Paid time off

For more information, please visit www.moorecenter.org/moorejobs

Application Question(s):

  • Do you have a valid driver's license, auto insurance and a reliable vehicle?

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Application Question(s):

Work Location: In person

Requirements

 Requirements, Education, and Experience:

  • Valid Driver's License
  • Auto Insurance policy with minimum policy coverage - $100,000/$300,000
  • High school diploma or equivalent
  • Minimum of one year working with individuals with intellectual disabilities preferred
  • Must be at least 18 years old.

Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve. 

All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle, DCYF, OIG, and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining comprehensive personal auto insurance of $100,000/300,000.

Apply Now

Speech Pathologist

Early Supports & Services fulltime McGregor Street Posted: Dec 23, 2025
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 Position Summary:
The Speech/Language Pathologist in Family-Centered Early Supports and Services (FCESS) will provide speech therapy, parent training, developmental assessment, service coordination and family support to infants and toddlers who are enrolled in The Moore Center’s FCESS Program. Serve as service coordinator/case manager ensuring the coordination of all aspects of FCESS programming as outlined in the Individual Family Support Plan (IFSP), and facilitate effective communication among all IFSP team members.

Essential Responsibilities:

  • Work with children, families and other members of the FCESS team to provide comprehensive early intervention services for children enrolled in The Moore Center’s FCESS Program
  • Serve as FCESS eligibility evaluator: complete written evaluation reports describing child’s individual strengths, skill levels and areas for growth in all areas of development
  • Provide speech therapy recommendations and child development expertise during the development of IFSPs
  • Schedule and provide individualized therapy and service coordination for assigned children as detailed on the child’s IFSP
  • Provide written “carry over” activity suggestions that help parents and caregivers support the child’s progress and overall development between home visits/therapy sessions
  • Complete all paperwork in a timely fashion, as identified in the Paperwork, Policies & Procedures for FCESS Service Providers handbook
  • Maintain utilization /productivity rate of at least 50%
  • Support and guide families through the process of transitioning from FCESS to public preschool special education services or other community-based preschool activities as appropriate
  • Serve as speech therapy consultant to other members of the FCESS team
  • Participate in scheduled staff meetings, co-visits with other therapists and peer supervision activities, both formal and informal
  • Complete required annual trainings as identified by NH Bureau of Developmental Services (BDS)/FCESS and Agency policies
  • Attend team meetings, case conferences and other meetings as assigned
  • Complete other duties and responsibilities as assigned

We offer a competitive salary plus a comprehensive benefits package including:

  • Medical, dental, and vision insurance
  • Life insurance
  • Short and long-term disability insurance
  • Flexible Spending Account
  • Paid time off
  • 403(b) Plan  (agency match of up to 4% after one year)

Requirements

Qualifications:

Education and Experience

  • Master’s degree in Speech Pathology or Communication Disorders
  • Current State of New Hampshire license in Speech/Language Pathology
  • Valid driver’s license and access to a safe operating vehicle during scheduled working hours
  • Professional experience working with young children and their families
  • Proficiency in Microsoft Office Suite and database systems Skills and Abilities
  • Demonstrated commitment to The Moore Center’s values ? Ability to comply with all state, agency and department policies and procedures
  • Demonstrated proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software
  • Demonstrated ability to establish rapport, develop and maintain strong, respectful working relationships with very young children, families, FCESS staff, and state and regional colleagues
  • Strong knowledge of early childhood language development, both typical and atypical
  • Working knowledge of early childhood development across all areas of development, including cognitive, language, social-emotional, gross and fine motor development
  • Demonstrated understanding of Developmentally Appropriate Practice (DAP)
  • Understanding of best practice relative to home visiting and FCESS services
  • Ability to work independently and as part of a trans-disciplinary team
  • Working knowledge of NH FCESS
  • Ability to maintain a high level of confidentiality and commitment
  • Strong organizational and time management skills and the ability to handle and prioritize multiple tasks, responsibilities and deadlines ? Demonstrate creative, innovative thinking and problem solving
  • Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
  • Demonstrate excellent verbal and written communication skills

Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve. All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining personal auto insurance of $100,000/300,000.

Apply Now

Clinical Direct Support Professional

Clinical Residential fulltime New Boston Road Posted: Dec 23, 2025
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Have you been working as a Direct Support Professional for at least a year and are ready to take the next step in your career? Do you enjoy the challenge and the rewards of working to help complex individuals experience success in both the home and community? Then take the next step in your career with us! Female model, Behavioral/Medical home with long term clients based on their needs.

Our Clinical Direct Support Professionals are skilled mentors who encourage and support individuals with intellectual and physical disabilities in the development of skills needed to integrate into both home and community settings.

All new employees are provided comprehensive training in our clinical program including but not limited to: trauma informed care, DBT skills, personal care, MOAB (Management of Aggressive Behavior), CPR and First Aide, as well as many diagnosis specific trainings. This opportunity provides great career potential for applicants who want to grow in the organization and have a particular interest in dual diagnosis, and complex profiles.

Essential Responsibilities:

·  Follow program schedule and daily duties as outlined by team and program manager

·  Responsible for consistent implementation of resident programming training (Service Agreement Goals & Objectives: daily living skills

·  Responsible for meeting all Residential Standards and Regulations as required by the Division of Mental Health and Developmental Services and/or Moore Center Services, Inc.

·  Responsible for appropriate record keeping and report writing and timely/accurate documentation

·  Communicate effectively with clients, clinical supervisory team and other stakeholders to ensure seamless translation of knowledge

·  Assist individuals in Activities of Daily Living, including but not limited to providing personal care and ensuring appropriate attire is always worn.  Encourage utilization of self-advocacy skills to foster independence

·  Ensure general health and safety of client(s) and all environments as assigned daily

·  Supervise residents’ self-administration and/or the distribution and administration of prescribed medications

·  Complete behavior management training programs prior to working with specific residents; consistently implement and document interventions as indicated in programs (see addendum for physical requirements)

·  Attend ongoing training and meetings as required

·  Implement behavioral interventions as guided by written and Human Rights Committee (HRC) approved behavior and risk management plans

·  Responsible for supervision of residents’ medical/evaluative appointments and accompaniment of residents to such appointments

·  Provide transportation for residents in vehicles approved by Agency

·  Responsible for remaining on shift until adequate coverage can be provided as determined by the house manager or designated responsible person (Shift Leader)

·  Responsible for aiding in the general upkeep of residence, furnishings and equipment

·  Adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation

·  Other duties as assigned by supervisor

 We are dedicated to helping our staff grow in Human Services. In addition to a basic level training to help you succeed, we partner with Relias Learning to provide all staff with 360 FREE courses that can help you develop and grow your career!
 

Job Types: Full-time

Pay: $19.00

Schedule option:

  • M-F Day shift
  •  7am-3pm

Application Question(s):

  • Do you have a valid driver's license, auto insurance and a reliable vehicle?

Requirements

Qualifications:

Education and Experience

·  Bachelor’s degree (or equivalent experience) plus minimum of 1 year experience in human services required; 3 years’ experience preferred

·  $100,000/300,00 Automobile Liability Insurance

·  Valid driver’s license and access to a safe operating vehicle during scheduled working hours

·  Criminal, motor vehicle, and Bureau of Elderly and Adult Services background checks that meet agency standards

·  Required state training through Relias Learning or equivalent preferred

·  Completion of Management of Aggressive Behaviors (MOAB) training part 1 and part 2

·  It is considered a bona fide occupational qualification (BFOQ) for direct support staff /professionals to accompany clients to religious ceremonies as dictated by the clients’ personal religious preferences

Skills and Abilities

·  Demonstrate a commitment to the Moore Center’s values

·  Comply with all state, agency and department policies and procedures

·  Demonstrate a strong emphasis on customer service skills, both to our clients and all staff

·  Maintain a positive attitude including the use of positive language while working with the individuals we serve and team members.

·  Ability to individualize the supports needed for the individuals we serve

·  Ability to work independently, as part of a team, or in a group setting to increase the skills of the individuals we serve and their quality of life in the community

·  Provide personal care and behavioral support, including but not limited to physical assistance

·  Maintain professional demeanor in emotionally charged situations

·  Ability to write detailed accounts of incidents and behaviors

·  Ability to successfully complete medication training if applicable.

·  Demonstrates flexibility in scheduling and daily assignments

·  Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software

Apply Now

Residential DSP

Residential fulltime McGregor Street Posted: Dec 23, 2025
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Position Summary: To train, coach and support the individuals we serve to promote the highest level of independence, and to 

assist these individuals to learn new skills.

PAY: $19-$21/hr.

Essential Responsibilities

· Responsible for remaining on shift until adequate coverage can be provided as determined by House Manager or designated responsible person (Senior Person on shift).

· Responsible for consistent implementation of resident programming training (Service Agreement Goals & Objectives: daily living skills, i.e. bathing, dressing, meal preparation; community, access i.e. shopping, leisure activities, concerts, sports, etc.).

· Will provide transportation for residents in vehicles approved by Agency. In emergency situations, staff may be required to transport clients in their own vehicles.

· Responsible for meeting all Residential Standards and Regulations as required by the Division of Mental Health and Developmental Services and/or Moore Center Services, Inc.

· Will participate in the development of resident’s programs, i.e. Service Agreements, Behavior Programs, Strategies and Client Centered Conferences.

· Responsible for aiding in the general upkeep of residence, furnishings and equipment (yard/lawn work, mop, dusting, vacuuming, laundry, housekeeping)

· Upon successful completion of medication training program within one month and subsequent re-certification employee is responsible for supervision of residents’ self-administration and/or the distribution and administration of prescribed medications to residents as designated by the House Manager.

· Responsible for supervision of residents’ medical/evaluative appointments and accompaniment of residents to such appointments.

· Responsible for appropriate record keeping and report writing, i.e. Daily Log content, Resident Goal and Objective documentation, Significant Event Reports, Accident Reports, Behavior Programs, filing along with other reports as needed.

· Will attend the required meetings as requested.

· Responsible for reporting any pertinent client incidents/inconsistencies from routine.

· Staff working in designated residences will complete training behavior management programs prior to working with specific residents. Staff are responsible for consistently implementing and documenting interventions as indicated in programs. See addendum for physical requirements.

· Responsible for always ensuring resident hygiene and appropriate attire. 

· Other duties as assigned by House Manager

Requirements

Qualifications

Education and Experience

· High School diploma or equivalent

· A minimum of 1 year in human services or health care required 

· Proficiency in Microsoft Office Suite and database systems

· Clean criminal, motor vehicle and Bureau of Elderly and Adult Services background checks

· Valid driver’s license, 100,000/300,000 liability insurance and reliable vehicle.

Skills and Abilities:

· Ability to work independently, as part of a team, or in a group setting to increase the skills of the individuals we serve and their quality of life in the community.

· Demonstrate a strong emphasis on Customer Service skills, both to our clients and all staff

· Moore Center Services, Inc. considers it in the best interest of the clients we serve that the ability to speak, read and write English are essential functions of all positions.

· Maintain a positive attitude including the use of positive language while working with the individuals we serve and team members. 

· Ability to individualize the supports needed for the individuals we serve.

· Ability to work with a variety of the individuals we serve on a daily basis.

· Ability to successfully complete the MOAB 1 and 2 trainings.

· Ability to successfully complete medication training if applicable.

· Demonstrates flexibility in scheduling and daily assignments

Apply Now

Client Specific DSP-FDS

FDS fulltime McGregor Street Posted: Dec 23, 2025
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Special Hiring Qualifications:

Experience with challenging behaviors. Can adjust to new situations, people and environments with ease. Can work as a team, communicate effectively, adapt, think ahead and problem solve. Practice flexibility daily and don’t get upset when things don’t go as planned. Learn to roll with the punches and adapt. Be willing to experiment, try new ideas, strategies, or technology. Be open-minded and try new ways of doing things. Accept failure and learn from it. Can learn quickly and modify their behavior to suit different circumstances.

Client Description:

Becca is a passionate, playful, and genuine 31- year-old woman. She loves her animals, and they sometimes help regulate her anxiety at home and in the community. When at a behavioral baseline, Becca enjoys social interactions with others, especially those close to her, and with whom she has formed relationships within her social circles. She does exhibit intense behavioral outbursts. Becca has a close relationship with her family and likes to socialize with friends whom she has maintained relationships with from Special Olympics'. Becca also attends equine therapy where she helps care for the horses and enjoys going out to eat and shopping.

She is mobile but requires a wheelchair for long distances as she tires easily and is at high risk for drop seizures. She also utilizes a gait belt/harness for walking and transfers, as she has an extensive seizure history. Behavioral challenges along with ongoing seizure activity continue to be an issue for Becca's day-to-day living and functioning. She requires personal care support from her home care provider and staff but has been working on her independence with her continence and hygiene. Becca uses some verbal communication and picture exchange communication (PECS) and visual board communication but requires support in communicating.

***********Looking for evening, night, and overnight availability.************

Duties and Responsibilities (above and beyond what is outlined in the job description):

  • Assistance with transportation if needed to doctor appointments and errands.
  • Household organization and cleaning.
  • Documentation of services.
  • Compassionate nature with a genuine desire to help others live fulfilling lives.

Requirements

Requirements (above and beyond what is outlined in the job description):

  • Access to reliable transportation and adequate car insurance.
  • A clean background check is required prior to employment.
  • Prior experience working for individuals with developmental disabilities.
  • Ability to work together with the client to complete organizational tasks.
  • Ability to carry out individual service goals and communication goals.
Apply Now

Client Specific DSP-FDS

FDS fulltime, parttime McGregor Street Posted: Dec 23, 2025
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We are seeking a person who is active, creative, patient, high-energy and willing to learn Spelling to Communicate.   

Micah is a 31-year-old male who needs physical activity every day. He likes to hike and swim. He also likes trampolines, bowling, the beach, and exploring new places. He enjoys crafts such as  painting and making clay projects. He enjoys cooking and shopping for his lunches, He enjoys berry, apple, and peach picking, and then creating muffins and desserts for his family. Micah’s regulation  benefits from 2 hours of physical movement daily, without it he easily becomes dysregulated.   

Schedule-TBD-16-30 hours a week.

Start date- January 2026

Pay: $21/hr. plus mileage reimbursement

Requirements

  • Access to reliable transportation and adequate auto insurance
  • Prior experience working for individuals with developmental disabilities (Preferred)
  • Ability to work together with client to complete organizational tasks
  • Ability to carry out individual service goals and communication goals
  • Assistance with transportation if needed to Dr. appointments and errands
  • Household organization and cleaning
  • Documentation of services
  • Consistent contact with Case Manager in re: to program activities
  •  Demonstrate a commitment to the Moore Center’s values   
  •  Comply with all state, agency and department policies and procedures   
  •  Work independently and as part of a team   
  •  Assist individuals in community, vocational, and residential settings   
  •  Provide personal care and behavioral support, including but not limited to physical assistance  
  •  Maintain professional demeanor in emotionally charged situations   
  •  Demonstrate flexibility with changes in job, schedule and duties 

 
 All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to  maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel  and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining personal auto insurance of $100,000/300,000.   

Apply Now

Client Specific DSP-FDS (EM)

FDS parttime McGregor Street Posted: Dec 23, 2025
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Client is looking for someone who is fun, with a joyful sense of humor, someone who will drive and attend activities in the community. Client enjoys shopping, visiting friends, and volunteering at a pet center. She seeks a trusting relationship to assist her in getting around when using crutches or wheelchair gaining access to public places. She does need a high level of supervision. (CW)

Schedule: 10am-3pm, 15 hours a week.

Pay: $19/hr. with mileage reimbursement

Requirements

  • Access to reliable transportation and adequate car insurance.
  • Assistance with transportation if needed to doctor appointments and errands
  • A clean background check is required prior to employment.
  • Prior experience working for individuals with developmental disabilities.
  • Ability to work together with the client to complete organizational tasks.
  • Ability to carry out individual service goals and communication goals.
Apply Now

Client Specific DSP-FDS (LD)

FDS fulltime McGregor Street Posted: Dec 23, 2025
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Looking for a direct support professional to work 32 hours weekly Tuesday through Friday, 8:00 AM – 4:00 PM for a young man with Down Syndrome.

Job Description: (Chris R.)

Provide support getting ready in the morning 

Assist client in organizing and maintaining his room and his collection of movies

Provide transportation to jobs and community activities

Provide assistance working together in completing his jobs

Client volunteers at the Manchester Library, works part time at TJ Maxx and Market Basket

Client swims at the YMCA and likes shopping

He needs someone who is patient who will encourage him to be independent 

Some personal care required during the day

Mileage reimbursement up to 155 miles per week.

Schedule- T-Fri. 8:00AM-4:00PM (32 hours)

Pay: $16.05/hr.

Requirements

Requirements:

  • Access to reliable transportation and adequate car insurance.
  • A clean background check is required prior to employment.
  • Prior experience working for individuals with developmental disabilities.
  • Ability to work together with the client to complete organizational tasks.
  • Ability to carry out individual service goals and communication goals.
  • Assistance with transportation if needed to dr. apts. and errands. 
  • Household organization and cleaning
  • Documentation of services  

  All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to  maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel  and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining personal auto insurance of $100,000/300,000.    

Apply Now

Front Desk Associate

Administrative parttime McGregor Street Posted: Dec 23, 2025
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Position Summary: 

The Front Desk Associate will provide a high level of professional administrative support in order to promote the Agency’s mission and vision for the clients that we serve. As the first point of contact for the agency, greet people in person or on telephone, direct visitors and answer inquiries. Coordinate front office activities, adhere to security protocols, monitor guest log, and issue visitor badges. Maintain employee/departmental directories and offer administrative support across the organization. It is the expectation of the Front Desk Associate to be timely clocking in and ready to work by 8:00am/punching out by 4:30pm. 

Essential Responsibilities:

• Answer all calls for Agency and transfer calls and/or take messages as necessary

• Greet and process all visitors and vendors to Agency while implementing and upholding building security and safety protocols

• Monitor guest log; issue visitor badges

• Post all outgoing agency mail; ensure delivery to route mail carrier

• Sort all incoming Agency mail and deposits into appropriate department mail slots

• Facilitate incoming and outgoing packages for all staff

• Label and maintain Agency department mail slots

• Monitor fax machines in the mailroom; distribute faxes into department mail slots

• Coordinate and schedule meeting rooms for all staff within Agency

• Train designated staff for phone coverage and front desk procedures, as needed

• Manage ordering visitor badges, mailroom supplies and Wellness Committee popcorn days

• Manage and coordinate the check pick-up process for staff, Home Care Providers and vendors; manage other miscellaneous documentation being picked up

• Update and maintain front office procedures manual

• Update and maintain telephone and department directories

• Support various other departments with special projects

• Teamwork, regular attendance in the office, and face-to-face interaction are essential job functions

• Complete other administrative duties and responsibilities as assigned by the Executive Assistant to the President/CEO

Requirements

Qualifications:

Education and Experience

• Successful completion of agency training programs within 3-month probationary period

• High School diploma or equivalent

• A minimum of 2 years’ office experience; professional phone skills

• Proficiency in Microsoft Office Suite and database systems

Skills and Abilities

• Demonstrate a commitment to The Moore Center’s values

• Demonstrate a strong emphasis on customer service skills, both to our clients and all staff

• Ability to handle multiple tasks simultaneously, while presenting a professional demeanor

• Comply with all state, agency and department policies and procedures

• Ability to complete basic calculations

• Ability to work independently and as part of an inter-disciplinary team

• Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems

• Demonstrate excellent verbal and written communication skills

Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and wellbeing of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.

All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. 

Apply Now

Family Directed Services Program Manager

FDS fulltime McGregor Street Posted: Dec 17, 2025
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 The Family-Directed Services Program Manager will evaluate the need for services, prioritize the level of services needed, and document outcomes. Responsible for accurate documentation, understanding of the financial connection between services and budgets, and evaluating the appropriateness of proposed services in meeting the essential needs of the participants in the Family-Directed Services (FDS) Program. Evaluate, communicate and oversee staffing needs and development for direct support staff, professionals and personal care specialists in He-M 521 and He-M 525 programs ensuring quality services, high performance and continuous program improvement.

Pay: $23/Hr,


Essential Responsibilities:

  •  Review and understand all rules and regulations promulgated by the New Hampshire Bureau of Developmental Services (BDS) related to FDS.
  • Complete and track Certification and/or Prior Authorization renewal dates for each participant utilizing Participant Directed and Managed Services (PDMS) (525) or Personal Care Services (PCS) (521) 
  • Prepare and present information during transition meetings to assist families in planning for adult services in PDMS and PCS; create budgets and proposals as necessary 
  • Complete certification packets; submit to Bureau Liaison within appropriate timelines to ensure no lapse in certification or funding 
  • Ensure that budget matches proposed services and participant needs and meets applicable regulations (e.g. He-M 503, 522, 521, 525) 
  • Generate, review and monitor contracts as appropriate 
  • Facilitate payment for services as needed, troubleshoot when necessary 
  • Communicate regularly with participants and team members regarding service changes, etc. 
  • Ensure compliance with BDS and Bureau of Elderly and Adult Services regulations including waivers 
  • Generate and monitor all tracker budgets, including changes/amendments, etc.; ensure proper documentation is obtained (doctors notes, Medicaid denials, etc.), and all caps are being met 
  • Assist in the decision-making process regarding vendor financial reimbursement issues 
  • Update and maintain documentation related to participants 
  • Assist Director in completing Medicaid billing and reconciliation as necessary 
  • Maintain Budget Tracker System through quality assurance and working with external software developers as needed; ensure that it works for FDS department 
  • Support Family Manager/Participant in complying with all Human Resources (HR) policies and practices related to hiring and supervising staff; communicate information/act as liaison between HR and staff 
  • Identify and address staff development needs, including coordinating required and supplemental training with HR, Family Manager/Participant and staff 
  • Provide on and off-site supervision and support to staff members as needed 
  • Teamwork, regular attendance in the office, and face-to-face interaction are essential job functions 
  • Complete other duties and responsibilities as assigned


Benefits

We offer a competitive salary plus a comprehensive benefits package including:

  • Medical, dental, and vision insurance
  • Life insurance
  • Short and long-term disability insurance
  • Flexible Spending Account
  • Paid time off
  • 403(b) Plan (agency match of up to 4% after one year)

Requirements

Requirements

Qualifications: Education and Experience 

  •  Bachelor’s degree in Human Services or related field preferred, or a combination of related post-secondary education plus a minimum of two years’ related work experience (consideration may be given for four years of comparable experience working with people with disabilities, or behavioral health or clinical experience in lieu of degree)  
  • Previous experience developing community relations and community resources   
  • Proficiency in Microsoft Office Suite and database systems   
  • Valid driver’s license and access to a safe operating vehicle during scheduled working hours   
  • $100,000/300,000 Automobile Liability Insurance  

Skills and Abilities:  

  • Demonstrate a commitment to The Moore Center’s values   
  • Comply with all state, agency and department policies and procedures   
  • Demonstrate creative, innovative thinking and problem solving   
  • Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems   
  • Demonstrate the ability to persuade, encourage and motivate people   
  • Demonstrate excellent verbal and written communication skills   
  • Ability to interact with everyone positively, providing direction and teaching as indicated   
  • Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software   
  • Ability to work independently and as part of an inter-disciplinary team   
  • Demonstrate a strong emphasis on customer service skills, both to our clients and all staff   
  • Demonstrate and practice an understanding of expense and revenue principles utilized in the formulation of client budgetary activities;   
  • Ability to evaluate staffing and service needs and monitor ongoing services in a cost-efficient manner  
  • Strong time management and organizational skills; flexibility to meet client needs   
  • Ability to organize and track deadline dates, and to prioritize workload   
  • Ability to handle multiple tasks simultaneously while presenting a professional demeanor   
  • Highly effective skills in critical thinking
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